Next Steps for Starting Therapy

I understand that it isn’t always easy to decide to pursue therapy, but I believe that getting started should be easy. When you’re thinking about starting therapy, the paperwork and payment process shouldn’t get in the way of you starting to get the help you’re seeking. Yet, this is a necessary part of us being able to work together because it ensures that we both are on the same page about starting therapy.

My goal is to make this process as easy as possible, whether you’re choosing to pay for therapy on your own or if you’re choosing to use your insurance benefits. If you’re interested in therapy sessions for yourself, your child, or your older adult parent, these are the next steps you need to take in order to get started.

Scheduling An Initial Consultation Before Starting Therapy

A woman looking at her cellphone starts the process of beginning therapy with SoundWell Music Therapy

The first step is to schedule a free initial consultation. I offer a free 15-minute initial consultation. The purpose of this is for us to discuss your situation and see if we’ll be a good fit for working together. It is a brief call where I can learn more about your reasons for seeking therapy and where you can ask me questions about how I may approach working with you. I provide these consultations by phone or remotely. You can schedule this consultation here.

After you schedule your consultation, you’ll receive an email from me that asks you to sign in to a client portal associated with you. Signing in to this portal will allow you to complete a short questionnaire that I can review before we meet for your consultation. 

After Our Consultation Call

If we decide to work with each other, I will email you a copy of my disclosure form, privacy policies, and other necessary documentation needed for my records. You can access this through your client portal created in the previous step. You can also upload your insurance information if you want to use your insurance to cover therapy.

Starting Therapy If You Are Choosing to Self-Pay

If you are choosing to pay out-of-pocket for your sessions, we can schedule an intake session during our consultation call. In this session, we will go over more of your history and work together to identify your goals for therapy.

If you are choosing to self-pay, you also have the right to ask for a Good Faith Estimate of how much therapy with me may cost. However, please know that as my best-advised estimate, estimates may change depending upon the course of therapy and the changing needs for treatment.

However, below are my rates:

  • The initial 60-minute intake session is $150.
  • 55-minute sessions are $130.
  • 45-minute sessions are $97.50.
  • 30-minute sessions are $65.

Starting Therapy If You Have Insurance

However, there are a few more steps if you wish to use your insurance for therapy. These steps vary depending on what kind of insurance you have. Insurance companies I’m in-network with are:

  • Aetna
  • Anthem BCBS (HMO and PPO)
  • Cigna
  • Friday
  • Kaiser
  • Triwest
  • United Healthcare (including Optum Health)

I’m also a provider through Profile EAP, the employee assistance program available to employees of Centura Health. My Medicaid contract is through Colorado Community Health Alliance (CCHA) and Colorado Access.

If You Have Medicaid

For those with Medicaid coverage through CCHA or Colorado Access, I will need your member ID for verifying your benefits before we can meet. If it turns out that you aren’t part of the CCHA or Colorado Access network, we won’t be able to meet, but I’ll try to guide you toward someone covered by your Regional Accountability Entity (RAE).

If You Have Commercial Insurance

The first step is to contact your insurance company to verify what your mental health coverage is. For commercial plans, the exact amount of your out-of-pocket responsibility can vary. Some insurance plans may have a co-pay, while others may require that you pay towards your deductible. It’s good to know this amount before starting therapy so that you don’t experience any surprises. 

An image of a telephone you can use to call your insurance company to verify what your mental health therapy benefits are

If you have Anthem, Kaiser, or United and want to use your benefits for therapy after verifying what you’ll be responsible for, we can schedule a time to meet. Nothing more is necessary if you’ve already entered your insurance information into your client portal.

If you have Aetna, Cigna, Friday, or Triwest, there will be one more step. For these companies, I am in-network through SonderMind, which takes care of insurance billing and claims.

In this case, you’ll need to establish a secondary client portal with SonderMind. I can get this started for you, but you’ll need to verify the account before we can meet. If you don’t receive this email within three days of when I told you I would set up this portal for you, please check your spam folder or ask me to resend it.

Verifying your account includes uploading your insurance information and entering in the credit card information for billing any co-pays. After your account is verified, we will be good to meet.

Frequently Asked Questions About Payments and Fees

Below are some FAQs about payments and fees.

Do You Work With the State Medicaid Waivers?

I don’t currently work with the Colorado Medicaid waiver program. There are a few music therapists in the area who do work with this program. You can find Program Approved Service Agencies on the Imagine Foundation website.

However, SoundWell Music Therapy is an approved Medicaid behavioral health provider and is contracted with Colorado Community Health Alliance and Colorado Access.

Do You Offer a Sliding Scale?

I do. It is the policy of SoundWell Music Therapy to not deny a person access to services due to an inability to pay. Because of this, I offer a discounted/sliding fee schedule available based on family size and income.

If you are paying, or are planning to pay, for counseling services out-of-pocket, you have the right to request a good faith estimate of charges. This is a good faith estimate, and while it will be my best-advised estimate, it may change depending upon the course of therapy and the changing needs for treatment.