Next Steps for Starting Therapy

I understand that it isn’t always easy to decide to pursue therapy, but I believe that it should be easy for you to get started. When you decide to seek out therapy, the paperwork and payment process shouldn’t get in the way of you starting to get the help you’re seeking. Yet, this is a necessary part of us being able to get started.

My goal is to make this process as easy as possible, whether you’re choosing to pay for therapy on your own or if you’re choosing to use your insurance benefits. If you are interested in therapy sessions for yourself, your child, or your older adult parent, these are the next steps you need to take in order to get started.

Scheduling An Initial Consultation Before Therapy

A woman looking at her cellphone starts the process of beginning therapy with SoundWell Music Therapy

The first step is to schedule a free initial consultation. This is so that we can discuss your situation, but please note that this isn’t a therapy session. Rather it is a brief call where I can learn more about what is going on for you and you can ask me questions about how I may approach therapy with you. This consultation will be conducted either by phone or remotely.

The purpose of this consultation is to help us both determine whether or not working together will be a good fit. This is important because, in order to get the most out of therapy, you have to be able to trust and feel comfortable with your therapist, whether that is me or someone else. You can schedule this consultation here.

After you schedule your consultation and the time has been confirmed, you’ll receive an email from me that asks you to sign in to a client portal associated with you. This will allow you to complete an initial intake form that I can review before we meet for your consultation. At this time you can also enter your client contact information, including your insurance information, if applicable. The sign-in link for this portal is valid for 24 hours. I’ll resend you the link if I haven’t received your paperwork within that time frame or if you’re having trouble accessing it.

If after your consultation we both decide that the therapy services I offer can help you, your child, or your teen, I will email you a copy of my disclosure form, privacy policies, and other necessary documentation needed for my records. You will access this through your client portal created in the previous step.

If you are choosing to private pay for your sessions, nothing more is needed to be done. We can schedule and have our first therapy session.

Using Insurance for Therapy

Making mental health services more accessible to people is important to me. It is part of the mission of SoundWell Music Therapy. That is why I work with insurance through SonderMind, who takes care of insurance billing and claims.

This means, however, that if you’re wanting to use your insurance for therapy, there are a few more steps that need to be taken to ensure that to the best of our abilities there will be no billing issues.

An image of a telephone you can use to call your insurance company to verify what your mental health therapy benefits are

First, contact your insurance company to verify what your mental health coverage is. Insurance companies I’m in-network with are Aetna, Anthem (HMO and PPO), Bright, Cigna, United Healthcare (including Optum Health). I’m also credentialed through Profile EAP, the employee assistance program available to employees of Centura Health.

If your insurance plan was obtained through Connect for Health Colorado (the marketplace), behavioral health should be covered, but the exact amount of your out-of-pocket responsibility can vary. It’s good to know this amount before starting therapy so that you don’t experience any surprises. As well, this will help you to determine your budget if that is part of how you structure your finances and household expenses.

Next, you’ll need to establish a client portal with SonderMind. I’m able to get this started once we determine that we’re going to work together, but you’ll need to verify the account. You will get an email asking you to verify this account. If you don’t receive this email within 3 days of when I told you I would be starting to set-up this portal for you, please check your spam folder or ask me to resend it.

Verifying your account includes uploading your insurance information and card, and entering in the credit card information to be used for any co-pays you may be responsible for. Your account must be verified before we can meet and have your insurance be billed. After your account is verified, we will be good to meet.

Frequently Asked Questions About Payments and Fees

Below are some FAQs about payments and fees.

Do You Work With the State Medicaid Waivers?

I don’t currently work with Medicaid, including the waiver program in Colorado. However, there are a few music therapists in the area who do work with this program. You can find Program Approved Service Agencies at the Imagine Foundation website.

If you’re an adult seeking a mental health provider who takes Medicaid, I recommend the Naropa Counseling Center in Boulder. Otherwise, KidStuff Child and Family Counseling is a Medicaid-approved mental health provider for children and teens.

Do You Accept Insurance?

Through SonderMind, I’m credentialed as an in-network provider through Aetna, Anthem (HMO and PPO), Cigna, United Healthcare (including Optum Health). I’m also credentialed through Profile EAP, which is available to employees of Centura Health.

For all other insurance companies, I require payment at the time of service. However, I can write you up a superbill for you to submit to your insurance company for reimbursement.

All other private-pay, non-contracted services require payment at the time of service as well.

Do You Offer a Sliding Scale?

I do. A sliding scale is offered in some circumstances for individuals and non-profit community organizations. The exact fee is based on need. We will need to discuss the specifics of your situation.